GoAuto Insurance Review (2021)

GoAuto insurance is currently available to drivers in Louisiana, Nevada, and Ohio. The NAIC reports a higher-than-average number of GoAuto car insurance complaints, but the Better Business Bureau gives the company an A+ rating. You can manage your GoAuto insurance policy online, on the phone, and through the GoAuto car insurance app. And for Spanish speakers, there is a widget on the website to change the language and put you in contact with bilingual agents.

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Tonya Sisler

Insurance Writer

Tonya Sisler has a Bachelor’s Degree from the University of South Carolina in Journalism and has worked for 15+ years in management. She has also completed a proofreading certification and is currently a professional writer.

Insurance Writer

Brad Larsen

Licensed Auto Insurance Agent

Brad Larson has been in the insurance industry for more than a dozen years. He started out as a claims adjuster for a national carrier. He has since switched to the agency side of the business. Brad is licensed in all P&C lines.

Licensed Auto Insurance Agent

UPDATED: Jan 7, 2021

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Company Details
Address: 533 Highlandia Dr., Ste. A
City: Baton Rouge
State: LA
ZIP Code: 70810
Phone Number: 888-566-5505
Year Founded: 2009

GoAuto Insurance Summary Facts: Things to Know
GoAuto FactsDetails
Year Founded2009
Current ExecutivesCEO: Terry Doming
Numbers of Employees143
HQ Address533 Highlandia Dr., Ste. A
Baton Rouge, LA, 70810
Phone Number888-566-5505
Company Websitehttps://home.goautoinsurance.com/

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We know shopping for car insurance can be overwhelming. With so many choices, where do you even start? Reading reviews of car insurance companies is a great way to narrow down your choices. If you live in Louisiana, Ohio, or Nevada, one option available to you is the GoAuto insurance company.

Read this GoAuto insurance review to learn more about the company, how to pay GoAuto insurance bills, coverage availability, customer service ratings and complaints, and more.

Ready to get started on this GoAuto car insurance review? Before we do, you can use your ZIP code in our free tool to start shopping for coverage in your area right now.

How much does GoAuto car insurance cost, and where can you buy GoAuto car insurance?

Is affordable GoAuto car insurance available? GoAuto car insurance doesn’t publish rates, so to find out how much you might pay, you’ll need to request a GoAuto car insurance quote, which you can do through the company website or app.

GoAuto insurance also doesn’t list the coverages it offers. Most likely, you’ll be able to purchase at least core coverage, but if you’re considering GoAuto, you should call an agent for more detailed information.

As we already noted, GoAuto insurance is only available in three states: Louisiana, Ohio, and Nevada. Since we don’t have GoAuto car insurance rates or coverages offered, we pulled average rates for core coverage in those states to at least give you a baseline.

Average Monthly Rates in Louisiana, Ohio, and Nevada
States Where GoAuto OperatesAverage Monthly Liability RatesAverage Monthly Collision RatesAverage Monthly Comprehensive RatesAverage Monthly Full Coverage Rates

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Wondering about car insurance discounts? GoAuto car insurance doesn’t publish that information either. However, you can call an agent to find out if the company does offer discounts, and if so, what you qualify for.

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How do you make a claim or pay your GoAuto car insurance bill?

GoAuto car insurance makes it easy to manage your policy, pay your bills, and file claims. You can do all three through both the company website and the company app. In addition, if you’re having trouble, you can call an agent to walk you through the process.

How does GoAuto car insurance rate as a company?

If you’re considering GoAuto car insurance for your coverage, you probably want to know that if you have a question, an issue, a claim, etc., you’ll receive the customer service you need. So how does GoAuto stack up? The Better Business Bureau (BBB) gives GoAuto an A+ rating, but there is very little complaint data associated with that rating.

By contrast, the National Association of Insurance Commissioners (NAIC) reports on filed complaints and calculates the complaint index (how the number of complaints for GoAuto compares to the national average) for the company. Take a look at this table for that data.

NAIC Complaint Index and Share of Premiums in Market for GoAuto Car Insurance
GoAuto Complaint Data201720182019
Total Complaints251922
Share of Complaints in U.S. Market0.04%0.03%0.04%
Share of Premiums in U.S. Market0.01%0.01%0.01%
Annual Premiums$146,606,397$171,027,742.00$171,963,713
Complaint Index4.192.753.87

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As you can see, despite the A+ BBB rating, GoAuto has received a significantly higher number of complaints over the past three years than the national average (represented as the number one).

The Bottom Line: GoAuto Insurance Review

Even though we kept this review pretty short, we know it’s still a lot of information, so to simplify, we’ve compiled a table with some of the major pros and cons for GoAuto car insurance. Take a look.

Pros and Cons of GoAuto Car Insurance
Customer portal on company websiteOnly available in three states
Free app to manage policyIt's not clear what coverage or discounts are offered on company website
Spanish-speaking agents and option for websiteAbove-average complaint rate

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Before you leave this GoAuto insurance review, use your ZIP code in our free tool to get a car insurance quote for coverage in your area.

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