GoAuto Insurance Review (2021)
GoAuto insurance is currently available to drivers in Louisiana, Nevada, and Ohio. The NAIC reports a higher-than-average number of GoAuto car insurance complaints, but the Better Business Bureau gives the company an A+ rating. You can manage your GoAuto insurance policy online, on the phone, and through the GoAuto car insurance app. And for Spanish speakers, there is a widget on the website to change the language and put you in contact with bilingual agents.
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Brad Larsen
Licensed Auto Insurance Agent
Brad Larson has been in the insurance industry for more than a dozen years. He started out as a claims adjuster for a national carrier. He has since switched to the agency side of the business. Brad is licensed in all P&C lines.
Licensed Auto Insurance Agent
UPDATED: Jan 7, 2021
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| GoAuto Facts | Details |
|---|---|
| Year Founded | 2009 |
| Current Executives | CEO: Terry Doming |
| Numbers of Employees | 143 |
| HQ Address | 533 Highlandia Dr., Ste. A Baton Rouge, LA, 70810 |
| Phone Number | 888-566-5505 |
| Company Website | https://home.goautoinsurance.com/ |
We know shopping for car insurance can be overwhelming. With so many choices, where do you even start? Reading reviews of car insurance companies is a great way to narrow down your choices. If you live in Louisiana, Ohio, or Nevada, one option available to you is the GoAuto insurance company.
Read this GoAuto insurance review to learn more about the company, how to pay GoAuto insurance bills, coverage availability, customer service ratings and complaints, and more.
Ready to get started on this GoAuto car insurance review? Before we do, you can use your ZIP code in our free tool to start shopping for coverage in your area right now.
How much does GoAuto car insurance cost, and where can you buy GoAuto car insurance?
Is affordable GoAuto car insurance available? GoAuto car insurance doesn’t publish rates, so to find out how much you might pay, you’ll need to request a GoAuto car insurance quote, which you can do through the company website or app.
GoAuto insurance also doesn’t list the coverages it offers. Most likely, you’ll be able to purchase at least core coverage, but if you’re considering GoAuto, you should call an agent for more detailed information.
As we already noted, GoAuto insurance is only available in three states: Louisiana, Ohio, and Nevada. Since we don’t have GoAuto car insurance rates or coverages offered, we pulled average rates for core coverage in those states to at least give you a baseline.
| States Where GoAuto Operates | Average Monthly Liability Rates | Average Monthly Collision Rates | Average Monthly Comprehensive Rates | Average Monthly Full Coverage Rates |
|---|---|---|---|---|
| Louisiana | $60.60 | $32.59 | $17.38 | $110.57 |
| Nevada | $53.92 | $24.48 | $9.73 | $88.14 |
| Ohio | $31.35 | $21.02 | $9.40 | $61.76 |
Wondering about car insurance discounts? GoAuto car insurance doesn’t publish that information either. However, you can call an agent to find out if the company does offer discounts, and if so, what you qualify for.
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How do you make a claim or pay your GoAuto car insurance bill?
GoAuto car insurance makes it easy to manage your policy, pay your bills, and file claims. You can do all three through both the company website and the company app. In addition, if you’re having trouble, you can call an agent to walk you through the process.
How does GoAuto car insurance rate as a company?
If you’re considering GoAuto car insurance for your coverage, you probably want to know that if you have a question, an issue, a claim, etc., you’ll receive the customer service you need. So how does GoAuto stack up? The Better Business Bureau (BBB) gives GoAuto an A+ rating, but there is very little complaint data associated with that rating.
By contrast, the National Association of Insurance Commissioners (NAIC) reports on filed complaints and calculates the complaint index (how the number of complaints for GoAuto compares to the national average) for the company. Take a look at this table for that data.
| GoAuto Complaint Data | 2017 | 2018 | 2019 |
|---|---|---|---|
| Total Complaints | 25 | 19 | 22 |
| Share of Complaints in U.S. Market | 0.04% | 0.03% | 0.04% |
| Share of Premiums in U.S. Market | 0.01% | 0.01% | 0.01% |
| Annual Premiums | $146,606,397 | $171,027,742.00 | $171,963,713 |
| Complaint Index | 4.19 | 2.75 | 3.87 |
As you can see, despite the A+ BBB rating, GoAuto has received a significantly higher number of complaints over the past three years than the national average (represented as the number one).
The Bottom Line: GoAuto Insurance Review
Even though we kept this review pretty short, we know it’s still a lot of information, so to simplify, we’ve compiled a table with some of the major pros and cons for GoAuto car insurance. Take a look.
| Pros | Cons |
|---|---|
| Customer portal on company website | Only available in three states |
| Free app to manage policy | It's not clear what coverage or discounts are offered on company website |
| Spanish-speaking agents and option for website | Above-average complaint rate |
Before you leave this GoAuto insurance review, use your ZIP code in our free tool to get a car insurance quote for coverage in your area.